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A - Integrate Phase

016. Integrate - Customer Service 101 (Elective) (CPD104)


Content
  • Instructions
  • Video - Why Customer Service Matters?
  • PDF - Why customer service matters
  • Test - Why Customer Service Matters
  • Video - Poor customer service example
  • Test - Poor customer service
  • Video - Good customer service example
  • Test - Good customer service
  • Video - Dealing with an angry customer example
  • PDF - How to deal with an angry customer
  • Test - Dealing with an angry customer
Completion rules
  • All units must be completed
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