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A - Integrate Phase

017. Integrate - Telephone Etiquette (Elective) (CPD105)


Content
  • Telephone Etiquette
  • Telephone Etiquette
  • Telephone Etiquette Test
  • How to deal with a angry customer
  • Telephone Techniques
  • Telephone Techniques: Angry callers
  • Live chat operators
  • How to sound confident on the phone
Completion rules
  • All units must be completed
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